“We need more empathy, but we need to put empathy into action.” -Maria Ross
In this episode, Jay brings on author and founder, Maria Ross for an eye-opening dialogue around harnessing the power of empathy in the workplace. Maria is the owner of a brand consultancy, and recently published the book, The Empathy Edge. Jay and Maria discuss: entrepreneurial timing, not parking your values at the door, the business case for empathy and its connection to innovation and sales, curiosity in business, “it’s just business”, getting triggered, situational fluency and so much more….
Episode Highlights:
02:30 Empathy in the Business Context
09:39 How Empathy Boosts Innovation and Productivity
15:00 Empathy and Decisiveness
19:47 The Practical Applications of Empathy
23:50 Empathy and Curiosity
27:09 The Science of Empathy Work Out
34:35 Empathy for Solopreneurs
45:04 Empathy and Hiring
Resources:
- The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success by Maria Ross
- The Wealth of Nations by Adam Smith
- Curious George by H.A Rey and Margret Rey
- Drive: The Surprising Truth About What Motivates Us by Daniel Pink
@JayRooke and @redslice discuss: entrepreneurial timing, not parking your values at the door, the business case for empathy and its connection to innovation, sales and so much more at http://jayrooke.com/086-Maria-Ross/ for resources and show… Click To Tweet
Connect with Maria:
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Inspirational Quotes
- “If you are really convinced that you have a great idea and a strong message, it will find its home.” -Maria Ross
- “We need more empathy, but we need to put empathy into action.” -Maria Ross
- “We can change what the definition of success by looking at… what helps people thrive at work and what boosts innovation and what boost boost productivity.” -Maria Ross
- “Courageousness and self-acceptance go hand in hand with being empathetic.” -Jay Rooke
- “Empathy is actually, ‘do unto others as they would have done unto them’.” -Maria Ross
- “Your people are your biggest brand ambassadors… One person can make or break your brand.” -Maria Ross