086: The Secret of Successful Entrepreneurs- Empathy in Action with Maria Ross

 

 

“We need more empathy, but we need to put empathy into action.” -Maria Ross


In this episode, Jay brings on author and founder, Maria Ross for an eye-opening dialogue around harnessing the power of empathy in the workplace.  Maria is the owner of a brand consultancy, and recently published the book, The Empathy Edge.  Jay and Maria discuss: entrepreneurial timing, not parking your values at the door, the business case for empathy and its connection to innovation and sales, curiosity in business, “it’s just business”, getting triggered, situational fluency and so much more….

 

Episode Highlights:

02:30 Empathy in the Business Context
09:39 How Empathy Boosts Innovation and Productivity
15:00 Empathy and Decisiveness
19:47 The Practical Applications of Empathy
23:50 Empathy and Curiosity
27:09 The Science of Empathy Work Out 
34:35 Empathy for Solopreneurs
45:04 Empathy and Hiring  

 

Resources:

 

 

@JayRooke and @redslice discuss: entrepreneurial timing, not parking your values at the door, the business case for empathy and its connection to innovation, sales and so much more at http://jayrooke.com/086-Maria-Ross/ for resources and show… Click To Tweet

 

 

Connect with Maria: 

Website
Facebook
Twitter
LinkedIn
Instagram
YouTube
Pinterest

 

 

Inspirational Quotes

  • “If you are really convinced that you have a great idea and a strong message, it will find its home.” -Maria Ross
  • “We need more empathy, but we need to put empathy into action.” -Maria Ross
  • “We can change what the definition of success by looking at… what helps people thrive at work and what boosts innovation and what boost boost productivity.” -Maria Ross
  • “Courageousness and self-acceptance go hand in hand with being empathetic.” -Jay Rooke
  • “Empathy is actually, ‘do unto others as they would have done unto them’.” -Maria Ross
  • “Your people are your biggest brand ambassadors… One person can make or break your brand.” -Maria Ross

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